HP OneView - Manual (Page 238)

31.6.8 Cannot restart or shut down appliance
Possible cause and recommendation Symptom
Internal server error
Minimum required privileges: Infrastructure administrator
1. Retry the shutdown action.
2. If the problem persists, create a support dump .
3. Contact your authorized support representative and provide them with the support dump.
For information on contacting HP, see “How to contact HP” (page 269) .
The appliance did not
shut down
Internal server error
Minimum required privileges: Infrastructure administrator
1. Retry the restart action.
2. If the problem persists, create a support dump. For information, see “Create a support dump
file” (page 231) .
3. Contact your authorized support representative and provide them with the support dump.
For information on contacting HP, see “How to contact HP” (page 269) .
Cannot restart the
appliance after a
shutdown
238 Troubleshooting