4 replace an oa or add a redundant oa, 9 troubleshooting firmware bundles, 1 incorrect credentials – HP OneView User Manual
Page 244: 2 lost ilo connectivity, Firmware bundles
31.8.4 Replace an OA or add a redundant OA
Possible cause and recommendation
Symptom
NOTE:
The procedure for replacing a failed OA applies to only redundant configurations
that have both active and standby OAs.
For single OA configurations, replace the OA and re-add the enclosure to the appliance.
1.
Use the instructions in the hardware documentation to remove the failed OA and insert the
replacement. Or, if you are creating a redundant configuration, add the second OA to the
enclosure.
2.
Log into the appliance.
3.
From the main menu, select Enclosures, and then select the affected enclosure.
4.
From the view menu, select Firmware. Make sure the Active and Standby firmware is same
version.
• If the OA firmware of the Active and Standby OAs match, the process is complete.
• If the new OA has mismatched or unsupported firmware, a message is displayed on the
Enclosures screen. Proceed to step 5.
5.
From the Enclosures screen, select Actions
→Update firmware.
6.
From the Firmware baseline list, select the firmware baseline to install.
7.
From the Update firmware for list, select Enclosure, and then click OK. Only the OA firmware
is updated.
8.
Once the enclosure firmware has been updated, verify the updated version is displayed on
the Enclosures screen.
The enclosure OA
(Onboard
Administrator) is not
accessible
31.9 Troubleshooting firmware bundles
31.9.1 Incorrect credentials
Possible cause and recommendation
Symptom
Incorrect credentials for a server
While attempting to update server firmware, the user name or password you supplied is not
valid for a iLO management processor.
To resolve the issue, enter the correct the credentials and add the enclosure again.
The iLO user name or
password is not valid
OA credentials are unavailable
While attempting to update firmware, the appliance was unable to get Onboard Administrator
(OA) credentials for the enclosure.
To resolve the issue, enter the correct the credentials and add the enclosure again.
Unable to get
Onboard
Administrator (OA)
credentials
31.9.2 Lost iLO connectivity
Possible cause and recommendation
Symptom
Recommendation
1.
Reset the server to restore network connectivity to the server's management processor
2.
Update the firmware again.
Connection error
244 Troubleshooting