HP OneView - Manual (Page 248)

31.11 Troubleshooting licensing
31.11.1 Restore a license key that has been erased from an enclosure OA
If you perform a factory reset on an enclosure, any license embedded on the OA is erased, and
you must manually retrieve and re-add the license key.
NOTE: You need your entitlement certificate (physical or electronic document) to restore the
license key.
Possible cause and recommendation Symptom
The license key embedded on the OA has been erased
1. Go to the HP Licensing for Software Portal at https://www.hp.com/software/licensing to
activate, register, and download your license key(s).
2. Add the key(s) to the appliance from the Settings screen.
The license key
embedded on the OA
is not discovered when
you add the enclosure
31.11.2 The license assigned does not match the type specified
Possible cause and recommendation Symptom
The server hardware has an embedded license
Embedded licenses override the license policy or type specified when the enclosure or rack
server was added. Server hardware with an existing, permanent iLO Advanced license will
be assigned an HP OneView w/o iLO license.
A server that was previously managed by the appliance and has been added again
If a server was previously managed by the appliance and had an HP OneView license applied,
it will be assigned that same license when it is added, regardless of the license type specified.
Server hardware is
assigned a license that
is different from the
one specified when it
was added to the
appliance
31.12 Troubleshooting logical interconnects
31.12.1 I/O bay occupancy errors
Possible cause and recommendation Symptom
Interconnect state errors can be caused by:
•
Interconnect missing from an IO bay (Interconnect state is Absent)
•
Unsupported interconnect model found in an IO bay (Interconnect state is Unsupported)
• Unable to manage interconnect in IO bay due to unsupported firmware (Interconnect state
is Unmanaged)
Change in interconnect
state
248 Troubleshooting