HP Hitachi Dynamic Link Manager Software - Manual (Page 393)

What To Do for the Program Error
Follow the recommended actions for messages in Chapter 8, Messages on
page 8-1 .
If the error occurs again after you thought that you had resolved the
problem, use the dlnkmgr command's view operation to check the status of
the HDLM program, and then do whatever is necessary to resolve the
problem. For details on the view operation, see view (Displays Information)
on page 6-30 .
For example, execute the following command:
# /opt/DynamicLinkManager/bin/dlnkmgr view -sys
If the KAPL01012-E message appears as a result of executing the command:
The KAPL01012-E message is as follows:
KAPL01012-E Could not connect the HDLM manager. Operation name =
view
In this situation, start the HDLM manager. For details about how to do
this, see Starting the HDLM Manager on page 4-22 .
If the KAPL01013-E message appears as a result of executing the command:
The following shows the KAPL01013-E message:
KAPL01013-E An error occurred in internal processing of the HDLM
command. Operation name = view, details = aa...aa
aa...aa are character strings.
In this situation, restart the host.
If the same error re-occurs after you thought you had resolved the problem,
go to the subsection Contacting your HDLM Vendor or Maintenance Company
on page 5-7 .
Contacting your HDLM Vendor or Maintenance Company
If the error cannot be resolved, contact your HDLM vendor or maintenance
company, and report the information that was collected by the DLMgetras
utility.
What To Do for Other Errors
When the cause of an error may be related to HDLM but is neither a path
error nor an HDLM program error, execute the DLMgetras utility, and then
report the collected information to the HDLM vendor or maintenance company
if there is a maintenance contract for HDLM. For details about the DLMgetras
utility and the information it collects, see DLMgetras Utility for Collecting
HDLM Error Information on page 7-3 .
Troubleshooting
5-7
Hitachi Dynamic Link Manager User Guide for Linux ®