Calling hp technical support – HP StorageWorks XP Remote Web Console Software User Manual

Page 150

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Table 77 SIMs for Version 1 and Version 2 (continued)

Descriptions

Importance Level

Reference Code

SSB23

SSB22

the T-VOL becomes
inaccessible.

x indicates the last digit
of the T-VOL's CU number
(0x0 to 0xF).

SSB13 indicates the
T-VOL's LDEV number.

The Version 1 relationship is
automatically withdrawn and

Moderate

E6

47

the T-VOL becomes
inaccessible because the
power supply was turned on
while the shared memory
volatilized.

The copying process for
Version 2 ends abnormally.

Moderate

2x

4B

Internally, the relationship
becomes suspended by a
failure and the T-VOL
becomes inaccessible.

x indicates the last digit
of the T-VOL's CU number
(0x0 to 0xF).

SSB13 indicates the
T-VOL's LDEV number.

The Version 2 relationship is
automatically withdrawn and

Moderate

E5

47

the T-VOL becomes
inaccessible because the
power supply was turned on
while the shared memory
volatilized.

Calling HP Technical Support

If you need to call HP technical support, make sure to provide as much information about the
problem as possible including:

The circumstances surrounding the error or failure.

The exact content of any error messages displayed on the host systems.

The exact content of any error messages displayed by Remote Web Console.

The Remote Web Console configuration information saved in the floppy diskettes by the FD
Dump Tool

The service information messages (SIMs), including reference codes and severity levels displayed
by Remote Web Console.

For worldwide technical support information, see the HP support website:

http://www.hp.com/support

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Troubleshooting

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