Warranty – HP Systems Insight Manager User Manual

Page 107

Advertising
background image

Warranty

•

Warranty Type

The type of warranty, for example, Base Warranty, Bundled Warranty, or HP Care Pack.

•

Start Date

The start date of an active warranty.

•

Extension

The number of days that this warranty has been extended.

•

Wty: HP HW Maintenance Onsite Support

The warranty start and end date is listed for each warranty item along with the following
information:

◦

Status

The possible values are:

–

A: Active

–

F: The start date is in the future

–

X: Expired

–

E: There is no end date

–

I: The agreement is informal. This status might mean that the agreement is not
finalized.

–

B: Delivery blocked

–

C: Cancelled

◦

Service Level

The level of service specified in the warranty. This includes the amount of time HP has to
react to an issue, the time to resolution for a set of issues, and the type of response HP
will use to react to an issue.

◦

Deliverables

A description of services offered with this warranty, for example, onsite support or parts
and materials.

•

Wty: HP Support for Initial Setup

◦

Status

The possible values are:

–

A: Active

–

F: The start date is in the future

–

X: Expired

–

E: There is no end date

–

I: The agreement is informal. This status might mean that the agreement is not
finalized.

Viewing contract and warranty status 107

Advertising