Troubleshooting and maintenance, Solving setup problems – HP LaserJet Print to Mail Accessories User Manual

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Solving setup problems 25

4

Troubleshooting and
Maintenance

Solving setup problems

Table 3. Solving setup problems

Problem

Cause

Solution

Accessory doesn’t
match up to the printer.

The reversible base is not
oriented correctly.

See “Attaching the HP LaserJet Print to
Mail accessory to the printer” in
Chapter 2 to reposition the reversible
base.

Printer cable is too
short.

Cable not routed through
cable cutout in reversible
base.

See “Attaching the HP LaserJet Print to
Mail accessory to the printer” in
Chapter 2 to reroute the cable.

The printer/accessory is not
close enough to the
computer.

Move the printer/accessory closer to
the computer.

-or-

Reposition the printer/accessory.

-or-

Purchase a longer cable.

A hole is exposed in the
upper, right side of the
reversible base.

The cable cutout cover is
not installed.

See “Attaching the HP LaserJet Print to
Mail accessory to the printer” in
Chapter 2 to install the cutout cover.

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