HP LaserJet Print to Mail Accessories - Manual (Page 45)

EN Returning the unit 43
4 See “Returning the unit” below for guidelines for how to send the
defective accessory to Hewlett-Packard. Shipping charges are at
HP’s expense.
Exchanged units carry the remainder of the original unit’s warranty or
90 days, whichever is greater. Faster turnaround from HP Express
Exchange minimizes downtime over traditional service programs that
require users to ship failed units to the manufacturer and wait for them
to be repaired and returned. Because HP pays the shipping charges,
users incur no hidden costs for HP Express Exchange.
Returning the unit
When shipping equipment, HP recommends insuring it. Also, include
a copy of your proof of purchase. Please also fill out the Service
Information Form, on the following page, to ensure the most accurate
repairs.
CAUTION Shipping damage as a result of inadequate packaging is the customer’s
responsibility. See “Repackaging guidelines” below.
For technical support assistance regarding the unit within the one-
year warranty period, see “HP Customer Care service and support”
later in this Appendix.
Repackaging guidelines

Include the completed copy of the Service information form on
the following page. Note on the form which items were returned.

Use the original shipping container and packaging materials, if
possible.

Include samples that illustrate the problems you are having, if
applicable.

Include five sheets of the paper or other media you are having
trouble printing or folding.