HP LaserJet Print to Mail Accessories - Manual (Page 28)

26 4 Troubleshooting and Maintenance EN
Accessory will not
attach to rear of printer. The paper tray dust cover or
duplexer tabs were not
removed. See “Preparing the printer” in Chapter 2
to make sure the printer will accept the
accessory.
Cables are routed
incorrectly. See “Attaching the HP LaserJet Print to
Mail accessory to the printer” in
Chapter 2 reroute the cables.
Cables are tangled. Untangle cables from the paper tray
You are not pushing hard
enough. See “Attaching the HP LaserJet Print to
Mail accessory to the printer” in
Chapter 2 to make sure the accessory
is aligned correctly, and use a firm push
to attach the accessory.
Printer doesn’t
recognize the
accessory. The accessory is not
plugged into a power
source. Make sure the power supply is plugged
into the accessory and the power
source. Set the power switch on the
accessory to “on” (“I”) first and then turn
on the printer.
The accessory interface
cable is not plugged in. See “Attaching the HP LaserJet Print to
Mail accessory to the printer” in
Chapter 2 to install the interface cable.
The fold-chutes and output
bin are either not installed or
installed incorrectly. See “Installing the fold-chutes” and
“Installing the output bin” in Chapter 2
to install the fold-chutes and the output
bin.
The printer and accessory
were not turned on in the
correct sequence. Turn off the printer and set the power
switch on the accessory to “standby”
(“ ”). Set the power switch on the
accessory to “on” (“I”) first and then turn
on the printer.
The printer is an HP
LaserJet 4000 printer. The accessory does not communicate
with an HP LaserJet 4000 printer.
Paper tray does not
open. Cables are routed
incorrectly. See “Attaching the HP LaserJet Print to
Mail accessory to the printer” in
Chapter 2 to reroute the cables.
Table 3. Solving setup problems
Problem Cause Solution