HP LaserJet Print to Mail Accessories - Manual (Page 30)

28 4 Troubleshooting and Maintenance EN
Form doesn’t fold
correctly. The fold-stop settings are
incorrect. See Table 1—“Fold-stop settings and
media orientation”— in Chapter 3 to set
the fold-stops. Fold stop settings must
be completely visible through the fold-
stop windows. Fold-stops must be
seated firmly against the fold-stop
ridges.
Forms are not oriented
correctly in paper tray. See Table 1—“Fold-stop settings and
media orientation”— in Chapter 3 to
orient forms correctly.
Form doesn’t seal
correctly. Forms are not oriented
correctly in paper tray. See Table 1—“Fold-stop settings and
media orientation”— in Chapter 3 to
orient forms correctly.
The wrong form is loaded in
the tray. See Table 1—“Fold-stop settings and
media orientation”— in Chapter 3 to
choose the right form and to orient
forms correctly.
Toner or paper dust has
accumulated on rollers in
the accessory. See “Cleaning the accessory” later in
this chapter to clean the rollers.
Media doesn’t stack
correctly in the output
bin. The output bin is set
incorrectly. See “Adjusting the output bin” in
Chapter 2 to set the output bin correctly.
Cannot detach the
accessory from the
printer. Alignment tips on the bottom
of the alignment guide hold
the accessory in place. To separate the accessory from the
printer, pull the accessory firmly and
steadily away from the printer. Do not
attempt to jerk them apart. Also, be
careful not to stretch the cables.
Table 4. Solving printing and folding problems
Problem Cause Solution