HP LaserJet Print to Mail Accessories - Manual (Page 31)

EN Solving printing and folding problems 29
Printer displays a 12.01
error code; the
accessory is not
running. The fold-chutes and output
bin are either not installed or
installed incorrectly. See “Installing the fold-chutes” and
“Installing the output bin” in Chapter 2
to install the fold-chutes and the output
bin.
There is a jam in the
accessory. See “Clearing jams” later in this chapter
for instructions about how to clear jams.
If, after clearing the jam, the printer still
indicates that there is a jam, try opening
and closing the top cover of the printer
once. If the printer still indicates that
there is a jam, see the documentation
that came with your printer for
information about how to clear a printer
jam. After clearing the jam, check the
output bin and reprint as needed.
There is a jam in the printer. See the documentation that came with
your printer for information about how to
clear a printer jam. You might have to
reprint the print job.
The accessory interface
cable is not plugged in. See “Attaching the HP LaserJet Print to
Mail accessory to the printer” in
Chapter 2 to connect the accessory
interface cable.
The top cover is open. Close the top cover.
There are loose sheets
between the printer and the
accessory. Remove loose sheets.
Printer displays a
66.xx.yy error code and
the accessory is not
running. There is a jam in the
accessory. 1 See “Clearing jams” later in this
chapter for instructions about how
to clear jams.
2 Turn the printer off and then back
on (your print job will be lost).
3 Set the accessory power switch to
“standby” (“ ”) and then back to
“on” (“I”).
4 Check the output bin and reprint as
needed.
Power to the accessory has
been interrupted or the
accessory interface cable
(C-link) has been
disconnected. 1 Check cable connections.
2 Set the accessory power switch to
“standby” (“ ”) and then back to
“on” (“I”).
3 Turn the printer off and then back
on (your print job will be lost).
Table 4. Solving printing and folding problems
Problem Cause Solution