HP LaserJet Print to Mail Accessories - Manual (Page 29)

EN Solving printing and folding problems 27
Solving printing and folding problems
Table 4. Solving printing and folding problems
Problem Cause Solution
Unable to create forms
that work correctly with
the accessory. Margins/working space set
up incorrectly. Use the samples included on the
installation CD-ROM to help customize
your forms.
See the documentation that came with
your software program for instructions
about how to develop your own
templates.
Contact the software manufacturer for
help with templates.
Form doesn’t print
correctly. Form is not oriented
correctly in paper tray. See Table 1—”Fold-stop settings and
media orientation”—in Chapter 3 to
orient forms correctly.
Software settings are
incorrect. See “Software settings” in Chapter 3 for
correct settings.
Margins/working space set
up incorrectly. Use the samples included on the
installation CD-ROM to help customize
your forms.
Accessory will not
accept printed media. The power switch on the
accessory is set to “standby”
(“ ”).
Set the power switch on the accessory
to “on” (“I”).
The rear output door is
closed. Open the rear output door.
No media or incorrect media
is present in the printer. See Appendix A and Table 1—”Fold-
stop settings and media orientation”—in
Chapter 3 for information about media.
The fold-chutes and output
bin are either not installed or
installed incorrectly. See “Installing the fold-chutes” and
“Installing the output bin” in Chapter 2
to install the fold-chutes and the output
bin.
The top cover is open. Close the top cover.