Fax setup troubleshooting, The fax test failed, Found during the test, see – HP Officejet 5605 All-in-One Printer User Manual

Page 102: Fax test failed

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3.

Disconnect your HP All-in-One from your computer.

4.

Restart your computer.

Note

It is important that you disconnect your HP All-in-One before

restarting your computer. Do not connect the HP All-in-One to your
computer until after you have reinstalled the software.

5.

Start the Setup program for your HP All-in-One again.

6.

Select

Reinstall

.

7.

Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with your HP All-in-One.

To uninstall from a Mac
1.

Disconnect the HP All-in-One from your Mac.

2.

Double-click the

Applications:

HP All-in-One Software

folder.

3.

Double-click

HP Uninstaller

.

Follow the onscreen instructions.

4.

After the software is uninstalled, disconnect your HP All-in-One, and then restart
your computer.

Note

It is important that you disconnect your HP All-in-One before

restarting your computer. Do not connect the HP All-in-One to your
computer until after you have reinstalled the software.

5.

To reinstall the software, insert the HP All-in-One CD-ROM into your computer’s
CD-ROM drive.

6.

On the desktop, open the CD-ROM and then double-click

HP All-in-One Installer

.

7.

Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with your HP All-in-One.

Fax setup troubleshooting

This section contains fax setup troubleshooting information for the HP All-in-One. If
your HP All-in-One is not set up properly for faxing, you might experience problems
when sending faxes, receiving faxes, or both.

This section contains only setup-related troubleshooting. For additional fax
troubleshooting topics, such as problems with your printouts or slow fax reception,
see the

5600 series Troubleshooting

section in the onscreen

HP Image Zone Help

.

For more information, see

Use the onscreen Help

.

If you are having faxing problems, you can print a fax test report to check the status of
your HP All-in-One. The test will fail if your HP All-in-One is not set up properly for
faxing. Perform this test after you have completed setting up your HP All-in-One for
faxing. For more information, see

Test your fax setup

.

If the test fails, review the report for information on how to fix any problems found. For
more information, you can also see the next section,

The fax test failed

.

User Guide

99

Troubleshooting

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