Software installation troubleshooting – HP Officejet 5605 All-in-One Printer User Manual
Page 97
●
After you check the connections, try restarting your computer. Turn your
HP All-in-One off and then on again.
●
If necessary, remove and then install the
HP Image Zone
software again.
For more information, see
Uninstall and reinstall the software
.
For more information on setting up your HP All-in-One and connecting it to your
computer, see the Setup Guide that came with your HP All-in-One.
I received a message on the control panel display about a paper jam or a
blocked carriage
Solution
If either a paper jam or blocked carriage error message appears on
the control panel display, there might be some packing material inside the HP All-
in-One. Look inside the printer, including the print-carriage access door. The
shipping lock might still be in place on the left side of the HP All-in-One. Pull out
the shipping lock and throw it away.
Software installation troubleshooting
If you encounter a problem during software installation, see the topics below for a
possible solution. If you encounter a hardware problem during setup, see
.
During a normal installation of the HP All-in-One software, the following events occur:
1.
The HP All-in-One software CD-ROM runs automatically.
2.
The software installs.
3.
Files are copied to your computer.
4.
You are requested to connect the HP All-in-One to your computer.
5.
A green OK and check mark appear on an installation wizard screen.
6.
You are requested to restart your computer.
7.
The
Fax Setup Wizard
(Windows) or
Fax Setup Utility
(Mac) runs.
8.
The registration process runs.
If any of these things did not occur, there might be a problem with the installation.
To check the installation on a Windows computer, verify the following:
●
Start the
HP Solution Center
and check to make sure the following buttons
appear:
Scan Picture
,
Scan Document
,
Send a Fax
. If the icons do not appear
immediately, you might need to wait a few minutes for the HP All-in-One to
Chapter 11
94
HP Officejet 5600 All-in-One series
Troubleshooting