Apple AppleCare Protection Plan for iPhone User Manual
Page 10
10
English
4. What is not Covered?
4.1 Hardware Service.
Apple may restrict service to the Covered Equipment’s original Country of Purchase. The Plan
does not apply to:
(i) Installation, removal or disposal of the Covered Equipment, or provision of equipment
while the Covered Equipment is being serviced;
(ii) Damage caused by (a) a product that is not the Covered Equipment, (b) accident,
abuse, misuse, liquid contact, fire, earthquake or other external causes, (c) operating
the Covered Equipment outside the permitted or intended uses described by the
manufacturer, or (d) service (including upgrades and expansions) performed by anyone
who is not a representative of Apple or an Apple Authorized Service Provider (“AASP”);
(iii) Covered Equipment with a serial number that has been altered, defaced or removed, or
has been modified to alter its functionality or capability without the written permission
of the manufacturer;
(iv) Covered Equipment that has been lost or stolen. This Plan only covers Covered
Equipment that is returned to Apple in its entirety;
(v) Cosmetic damage to the Covered Equipment including but not limited to scratches,
dents and broken plastic on ports;
(vi) Preventative maintenance on the Covered Equipment; or
(vii) Defects caused by normal wear and tear or otherwise due to normal aging of the
product.
4.2 Technical Support.
The Plan does not include:
(i) Your use of the iOS and Consumer Software as server-based applications;
(ii) Issues that could be resolved by upgrading software to the then current version;
(iii) Third-party products or their effects on or interactions with the Covered Equipment, the
iOS or Consumer Software;