Send key messages to users – Google Apps for Work User Manual
Page 40
Phase 1: Core IT
40
Send key messages to users
Time frame: Weeks 2–4
What and why: Once you have finalized your communication plan,
it’s time to start executing the plan. The messages that you share play
an important role.
For all users:
•
Building awareness of the move to Google Apps
•
Reminding users about the switch
•
Telling users what to expect as they move to Google Apps
For the Core IT users who are migrating:
•
Communicating key actions that users must take related to
the migration
•
Promoting training and support resources so they know where to
find answers
The result: All users have been informed about the company’s switch
to Google Apps. You have recruited Google Guides for your program.
Your Core IT users make a smooth transition to Google Apps because
you have kept them informed about the migration and training
opportunities and sent them a welcome message to help them get
started in their new Gmail accounts.
“The hardest part is the interaction and
communication. Make sure your
interactions will reach your users. Your
wins will come from good interaction
with your user community.”
—
Peter Herrmann, Solution
Architect, Mortgage Choice
Mortgage Choice is a financial services