Deliver and evaluate core it training – Google Apps for Work User Manual
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Phase 1: Core IT
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Deliver and evaluate Core IT training
Time frame: Weeks 2–4
What and why: During this phase, you launch your user learning
center site with all of your training materials and deliver the first
courses for your project. Courses typically delivered during Core IT:
•
Google Apps for IT Administrators: A course to teach IT
Administrators key tasks related to managing services in
Google Apps, such as using the Google Apps Control Panel and
provisioning accounts.
•
Gmail and Calendar Basics: A course to teach all users basic tasks
in Gmail and Calendar including composing and replying to email
messages, managing their inbox, and managing calendar events.
The result: Your Core IT users are primed, trained, and ready to
switch to Google Apps.
“Change management is the glue
that holds together a great Google
Apps deployment.”
—Tony Bianco, President,
Cloud Computing Division,
Onix Networking