Google Apps for Work User Manual
Page 9
Change Management Guide
9
Change Management Matters
Phase 2: Early Adopters
Between 5–10% of your company begins using Google Apps. These Early
Adopters are a cross section of your company that includes
representatives of as many roles and office locations as possible. During
this phase, you may begin migrating data from your legacy system,
including user accounts, mail, and calendar data.
The purpose of this phase is for you to perform a full Google Apps
transition for a comparatively small number of users. With the exception
of a few services that you don’t enable until the final phase, the Google
Apps experience for your Early Adopters is complete.
It’s like a dress rehearsal for your Global Go-Live. The better you prepare
the Early Adopters, the smoother your experience for all your users on
Global Go-Live day will be.
Phase 3: Global Go-Live
This is what you’ve been waiting for—the day when all your users begin
using Google Apps. On that big day, you’ll execute the plans you’ve laid
down in previous phases, such as using Google Guides to support users
during their first days on Google Apps. As your users become more
familiar with Google Apps, they’ll become more productive and begin to
take advantage of all the benefits of their new web-based tools.
The cover from Softbank’s employee guidebook used to promote Gmail to users. Softbank is a
telecommunications company based in Japan. It has 24,000 Google Apps users.
“What’s equally important, however,
is that our employees like using
Google Apps. The new tools have
eliminated their number-one problem,
which was wasting time managing a
small inbox.
Before they only had 100 MB of space,
with Gmail, they get up to 25 GB of
storage. Our Realtors drive our business,
and we need to give them the tools that
allow them to be more productive
on behalf of their clients. Because if
they’re happy, we’re happy.”
—
Mark Steward, IT Director,
Baird & Warner
Baird & Warner is a real estate company