INFICON UHV Bakeable Sensor - Manual (Page 11)

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UHV Bakeable Sensor Operating Manual
1.3.1 Returning the UHV Bakeable Sensor to INFICON
Do not return any sensor component to INFICON without first speaking with a
Customer Support Representative and obtaining a Return Material Authorization
(RMA) number. UHV Bakeable Sensors will not be serviced without an RMA
number.
Packages delivered to INFICON without an RMA number will be held until the
customer is contacted. This will result in delays in servicing the UHV Bakeable
Sensor.
Prior to being given an RMA number, a completed Declaration Of Contamination
(DoC) form may be required. DoC forms must be approved by INFICON before an
RMA number is issued. INFICON may require that the sensor be sent to a
designated decontamination facility, not to the factory.
1.4 Unpacking and Inspection
1 If the UHV Bakeable Sensor has not been removed from its packaging, do so
now. The sensor and accessories are packaged in a single cardboard carton
with a rigid foam insert. Carefully remove the packaged accessories before
removing the sensor.
2 Examine the sensor for damage that may have occurred during shipping. It is
especially important to note obvious rough handling on the outside of the
container. Immediately report any damage to the carrier and to INFICON.
NOTE: Do not discard the packaging material until inventory has been taken
and installation is successful.
3 Refer to the invoice and the information contained in section 1.4.1 to take
inventory.
4 To install the sensor, see Chapter 2, UHV Bakeable Sensor Installation .
5 For additional information or technical assistance, refer to section 1.3, How to
Contact INFICON, on page 1-2 .