Rockwell Automation 6155R Industrial Non-display Computers - Manual (Page 52)

Publication 6155R-UM001G-EN-P - July 2007
52 System Troubleshooting
8. If the anomaly is not related specifically to a software installation
or peripheral device, refer to the diagnostic utility and the
troubleshooting checklists.
Diagnostic Utility If you followed the troubleshooting procedure and are still having
anomalies, use the VersaView diagnostic utility to isolate the anomaly.
This utility determines the cause of the malfunction by testing
computer components.
You can perform an initial diagnosis without disconnecting or moving
your computer. The process takes as little as five minutes or as long as
eight hours, depending on the anomaly. After the diagnostic utility has
run, you can generate a report for analysis by a technical support
representative, expediting any necessary repair process.
The diagnostic utility and documentation are on the VersaView
Support CD that ships with your computer. To run the diagnostic
utility, insert the Support CD into the computer’s CD-ROM drive and
restart the computer. No software is installed, nor does the utility
affect any software already installed.
Troubleshooting Check
Lists Use the following checklists to test or verify items.
Problems During Startup
• Are all connections secure?
• Are the device drivers installed?
• Are the jumpers on any add-in boards correctly positioned?
• If starting from a hard drive, is the hard drive formatted and set
up in the BIOS?
• Is the RAM memory properly installed? You may want to reinstall
it to verify a good connection.
• If starting from a hard drive, is the IDE cable from the hard drive
properly connected? You may want to check if the system will
start from a floppy disk.
• Is BIOS properly configured? Restore the system’s original
factory settings.
Problems After Startup
• If you are running a software package, reinstall the software.
• If the anomaly is intermittent, you may have a loose connection.
Check all connections including any PCI expansion cards.