General installation, A red x appears next to an item to be installed, Server installation – Rockwell Automation FactoryTalk AssetCentre Machine Edition Installation Manual User Manual
Page 35
31
4
Troubleshooting FactoryTalk
AssetCentre Machine Edition installation
General installation
A red x appears next to an item to be installed
The initial installation window displays a list of all necessary components, whether they
were found on the computer, and whether they will be installed. A red x is displayed next
to a component if the installer could not determine whether the correct version already
exists on that computer.
Contact Technical Support using the contact information provided on the copyright page
at the beginning of this guide.
A “Program Maintenance” window appears while installing
This indicates that the component of the software you are installing is already installed.
You do not need to install it again. If you suspect your installation is damaged, you can
choose to repair the installation.
Server installation
SQL collation error encountered during database installation
The SQL Server collation must be case-insensitive for use with FactoryTalk AssetCentre
Machine Edition software. If your SQL Server Express collation is case-sensitive, the
FactoryTalk AssetCentre Machine Edition database installation will fail. Follow the
directions here if your SQL Server Express collation is case-sensitive.
If this SQL Server Express has no other databases on it:
Either: Uninstall SQL Server Express and reinstall it using the default collation in the
setup program.
Or: Rebuild the master database using a case-insensitive collation. Refer to the SQL
Server Express online books for instructions.
If this SQL Server Express has other databases on it, then setup or use another SQL
Server Express that is configured with a case-insensitive collation.
If you have an MSDN subscription, you can find more information at
arch the