Rockwell Automation FactoryTalk AssetCentre Machine Edition Installation Manual - Manual (Page 37)

4 • T ROUBLESHOOTING F ACTORY T ALK A SSET C ENTRE M ACHINE E DITION INSTALLATION
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Other errors starting the software
If the FactoryTalk AssetCentre Machine Edition software won’t start or you see other
error messages not specifically mentioned above, try the following:
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Make sure the FactoryTalk AssetCentre Server service, IIS, and SQL server are all
running.
„
If you are running in an environment without a domain controller (in a workgroup),
you may need to turn off the single sign-on feature of FactoryTalk. See the
FactoryTalk Help for more information.
„
Make sure the server location setting is correct. Click Start > Programs > Rockwell
Software > FactoryTalk AssetCentre Server > Server Settings. The server location
must be set in this utility, NOT in the FactoryTalk Administration Console.
„
Make sure the SQL Connection is set properly. On the server computer, click Start >
Programs > Rockwell Software > FactoryTalk AssetCentre Server > Data Source
Configuration.
„
If you are using a firewall, make sure your firewall is configured properly to permit
access to the FactoryTalk AssetCentre Server service. See “Network requirements” on
page 4 and “Additional ports you may have to open” on page 35.
T O MAKE SURE IIS IS RUNNING ON THE SERVER COMPUTER
a. For Windows Server 2003: Click Start. On the Start menu, right-click the My
Computer icon, and then click Manage. This starts the Computer Management
console.
For Windows XP: On the Windows Desktop, right-click the My Computer icon,
and then click Manage. This starts the Computer Management console.
b. In the Computer Management console, open Services and Applications.
c. Click Internet Information Services. The right pane lists the Internet services
running under IIS. Open the Web Sites folder, and make sure the correct web site
for IIS is “Running.” This is generally the “Default Web Site,” however, if you
have created a different web site for IIS (see page 9) be sure to select that web site
instead. If the web site is not running, continue to step d.
d. To start the service, right-click the Default Web Sites icon, and then select Start.