Dell PowerVault 211S (SCSI) - Manual (Page 95)

support.dell.com Getting Help 8-5
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5. Pack the equipment to be returned in the original (or equivalent) packing
materials.
You are responsible for paying shipping expenses. You are also responsible for
insuring any product returned, and you assume the risk of loss during shipment
to Dell Computer Corporation. Collect-on-delivery (C.O.D.) packages are not
accepted.
Returns that are missing any of the preceding requirements will be refused at our
receiving dock and returned to you.
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NOTE: Have your Express Service Code ready when you call. The code helps Dell’s
automated-support telephone system direct your call more efficiently.
Remember to fill out the Diagnostics Checklist (Figure 8-1). If possible, turn on your
PowerVault storage system before you call Dell for technical assistance and call from
a telephone at or near the computer. You may be asked to type some commands at
the keyboard, relay detailed information during operations, or try other troubleshoot-
ing steps possible only at the system itself. Make sure that the system
documentation is available.
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