Dell technical support policy (u.s. only) – Dell Inspiron XPS Gen 2 User Manual

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Appendix

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3 Connect the computer to an electrical outlet.
4 Turn on the computer. When the DELL logo appears, press <F12> immediately. If you wait

too long and the Windows logo appears, continue to wait until you see the Windows desktop.
Then shut down your computer and try again.

5 When the boot device list appears, highlight the device from which you want to boot and

press <Enter>.
The computer boots to the selected device.

The next time you reboot the computer, the previous boot order is restored.

Dell Technical Support Policy (U.S. Only)

Technician-assisted technical support requires the cooperation and participation of the
customer in the troubleshooting process and provides for restoration of the operating system,
software programs, and hardware drivers to the original default configuration as shipped from
Dell, as well as the verification of appropriate functionality of the computer and all Dell-
installed hardware. In addition to this technician-assisted technical support, online technical
support is available at support.dell.com. Additional technical support options may be available
for purchase.
Dell provides limited technical support for the computer and any "Dell-installed" software and
peripherals

1

. Support for third-party software and peripherals is provided by the original

manufacturer, including those purchased and/or installed through Dell Software and
Peripherals, Readyware, and Custom Factory Integration

2

.

1

Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional
support service contract purchased with the computer.

2

All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the stan-
dard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to
cover all nonstandard, third-party hardware components integrated through CFI for the duration of the com-
puter’s service contract.

Definition of "Dell-Installed" Software and Peripherals

Dell-installed software includes the operating system and some of the software programs that
are installed on the computer during the manufacturing process (Microsoft

®

Office, Norton

Antivirus, and so on).
Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay or
PC Card accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers,
microphones for telephonic modems, docking stations/port replicators, networking products,
and all associated cabling are included.

G8011bk2.book Page 111 Thursday, March 31, 2005 1:50 PM

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