Ssf multi-feed jam – Dell 2150cn/cdn Color Laser Printer User Manual

Page 466

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464

Troubleshooting Guide

FILE LOCATION: C:\Users\fxstdpc-

admin\Desktop\0630_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm

D E L L C O N F I D E N T I A L – P R E L I M I N A RY 9 / 1 3 / 1 0 - F O R P R O O F O N LY

Standard 250-Sheet Tray/Optional 250-Sheet Feeder Multi-feed Jam

SSF Multi-feed Jam

Action

Yes

No

1 Ensure that the tray is properly inserted.

Does this solve your problem?

The task is
complete.

If using coated
paper, go to
action 2.

If using other
type of print
media, go to
action 3.

2 Load coated paper one sheet at a time.

Does this solve your problem?

The task is
complete.

Go to action 4.

3 Use print media that is not damp.

Does this solve your problem?

The task is
complete.

Go to action 4.

4 Fan the print media.

Does this solve your problem?

The task is
complete.

Go to action 5.

5 Wipe the retard roller in the tray where the multi-

feed occurred with a cloth moistened with water.

Does this solve your problem?

The task is
complete.

Contact Dell.

1 Ensure the media type you are using.

If using coated paper, go to action 2.

If using other type of print media, go to action 3.

-

-

2 Load coated paper one sheet at a time.

Does this solve your problem?

The task is
complete.

Go to action 4.

3 Use print media that is not damp.

Does this solve your problem?

The task is
complete.

Go to action 4.

4 Fan the print media.

Does this solve your problem?

The task is
complete.

Go to action 5.

5 Wipe the retard roller in the tray where the multi-

feed occurred with a cloth moistened with water.

Does this solve your problem?

The task is
complete.

Contact Dell.

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