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Printing Quality Problems

The inside of the printer may be dirty or improper paper loading may reduce the print
quality. See the table below to clear the problem.

Condition

Suggested solutions

Light or faded print

If a vertical white streak or faded area appears on the page:

• The toner supply is low. You may be able to temporarily

Aa

Bb

Cc

extend the toner cartridge life. See "Redistributing Toner". If

Aa

Bb

Cc

Aa

Bb

Cc

Aa

Bb

Cc

this does not improve the print quality, install a new toner
cartridge.

• The paper may not meet paper specifications; for example,

the paper is too moist or too rough. See "Identifying Print

Aa

Bb

Cc

Media Sources and Specifications".

• A combination of faded or smeared defects may indicate that

the toner cartridge needs cleaning. See "Cleaning the
Interior".

• The surface of the LSU part inside the printer may be dirty.

Clean the LSU (see "Cleaning the Interior").

Toner specks

• The paper may not meet specifications; for example, the

Aa

Bb

Cc

paper is too moist or too rough. See "Identifying Print Media
Sources and Specifications"
.

Aa

Bb

Cc

• The transfer roller may be dirty. Clean the inside of your

Aa

Bb

Cc

printer. See "Cleaning the Interior".

Aa

Bb

Cc

• The paper path may need cleaning. See "Cleaning the Drum".

Aa

Bb

Cc

Dropouts

If faded areas, generally rounded, occur randomly on the

AaBbCc
AaBbCc

page:

• A single sheet of paper may be defective. Try reprinting the

job.

AaBbCc

• The moisture content of the paper is uneven or the paper has

AaBbCc

moist spots on its surface. Try a different brand of paper. See

AaBbCc

"Identifying Print Media Sources and Specifications".

• The paper lot is bad. The manufacturing process can cause

some areas to reject toner. Try a different kind or brand of
paper.

• The toner cartridge may be defective. "Vertical repetitive

defects" on the next page.

• If these steps do not correct the problems, contact a service

representative.

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