Cisco 3.3 User Manual
Page 653
A-9
User Guide for Cisco Secure ACS for Windows Server
78-16592-01
Appendix A Troubleshooting
Database Issues
Unable to authenticate against the Novell NDS
database.
Make sure that the tree name, context name, and
container name are all specified correctly. Start
with one container where users are present; then
you can add more containers later, if needed.
If you are successful, check on the AAA client to
see if you can authenticate the shell user (Telnet
user). Also make sure that for PPP you have PAP
authentication configured on the asynchronous
interface.
Same user appears in multiple groups or duplicate
users exist in the Cisco Secure ACS database.
Unable to delete user from database.
Clean up the database typing the following
command from the command line:
csutil -q -d -n -l dump.txt
This command causes the database to be unloaded
and reloaded to clear up the counters.
Tip
When you install Cisco Secure ACS in the
default location, CSUtil.exe is located in
the following directory:
C:\Program
Files\CiscoSecure ACS vX.X\Utils
.
For more information on using the csutil
command see
.
Condition
Recovery Action