Report issues – Cisco 3.3 User Manual
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A-17
User Guide for Cisco Secure ACS for Windows Server
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Appendix A Troubleshooting
Report Issues
Report Issues
Condition
Recovery Action
The logname
active.csv
report
is blank.
You changed protocol configurations recently.
Whenever protocol configurations change, the existing
logname
active.csv
report file is renamed to
logname
yyyy-mm-dd.csv
, and a new, blank logname
active.csv
report is generated
A report is blank.
Make sure you have selected Log to reportname Report under
System Configuration: Logging: Log Target: reportname. You must
also set Network Configuration: servername: Access Server Type to
Cisco Secure ACS for Windows NT.
No Unknown User information
is included in reports.
The Unknown User database was changed. Accounting reports will
still contain unknown user information.
Two entries are logged for one
user session.
Make sure that the remote logging function is not configured to send
accounting packets to the same location as the Send Accounting
Information fields in the Proxy Distribution Table.
After you have changed the date
format, the Logged-In User list
and the
CSAdmin
log still display
old format dates.
To see the changes made, you must restart the csadmin services and
log on again.