Servicing the printer – Canon BJ-200e User Manual
Page 7
A.M. to 5 P.M. Eastern Standard Time (EST), except on holidays.
If you seem to have an operational problem, try to solve it by referring
to the information in Chapter 7, Troubleshooting. If you cannot quickly
resume normal operation, contact Canon's experienced support
personnel at the help desk.
Fax number
You can also send comments, suggestions, and technical questions to
Canon via facsimile. The number for this service is 1-714-438-3317,
which accesses a G3 fax machine. Be sure to state your question and
provide a phone number or fax number for a response.
Fax retrieval system
Canon is proud to announce a 24-hour, toll-free fax retrieval system.
You can use this service to get helpful documents faxed directly to your
fax machine. These documents contain useful information to assist you
in the operation of your Canon printer. To access this service, call 1-
800-423-2366.
Bulletin board services
Canon also provides a bulletin board service (BBS), which is useful for
obtaining newly developed third-party drivers. Call 1-714-438-3325.
The protocol for the BBS is up to 14,400 bps, eight data bits, one stop
bit, and no parity.
If you use CompuServe®, you can access the Canon Peripherals Forum.
This allows you to talk with other users or send a message to Canon.
Just type GO CANON at any CompuServe prompt.
Canada
Customer support for Canadian residents is available at 1-905-795-2083
from 9 A.M. to 7 P.M. EST (except holidays).
In other countries, please contact your Canon dealer.
Supplies
To order supplies, call 1-800-423-2366
Servicing the Printer
The Canon Bubble Jet Printer BJ-200e is designed with the latest
technology to provide trouble-free operation. The warranty card that
limited two-year warranty for its Bubble Jet printers. Be sure to read the
came with your printer describes Canon's warranty information and
Printer BJ-200e needs servicing, call the Canon referral save the card. If
you feel your Bubble Jet service at 1-800-848-4123 to locate the Canon
Authorized Service Facility (ASF) nearest you.
At the time of this manual's writing, Canon does not offer an extended