Canon C3500 User Manual
Page 280
10-20
Troubleshooting
Chapter 10
Problem
Cause
Solution
Cannot send a
The one-touch or coded
Check the one-touch or coded
document (continued)
speed dialing number you
speed dialing button and be
used may not be registered
sure it is registered correctly.
for the feature you want
to use.
The other party’s fax may be
Call the other party and ask
out of paper.
them to make sure paper is
installed.
There may be other documents
Allow time for the current
being sent from memory.
document to finish sending.
The telephone line may not
Make sure there is a dial tone
be working properly.
when you lift the telephone.
If not, contact the local
telephone company.
The receiving fax machine may
Make sure the receiving fax
not be a G3 fax machine.
machine is compatible with
the MultiPASS (which is a G3
fax machine).
Images on faxes
The receiving fax machine may
Check the MultiPASS by
received from the
not be working properly.
making a copy. If the copy is
MultiPASS are
clear, the problem may be in
spotted or dirty
the receiving fax machine.
The document may not be
Remove the document and
properly inserted in the
feed it correctly into the
ADF.
ADF. See page 1-13.
Cannot send or receive
The other party’s fax may
Some fax units do not
using Error Correction
not support ECM.
support ECM transmission.
Mode (ECM)
If the other party’s fax does
not support ECM trans-
mission, then the document is
sent in the normal mode
without error checking.
Errors occur frequently
The phone line may be in
Lower the transmission speed.
while sending or receiving
poor condition, or you may
See the Advanced: Send Fax
have a poor connection.
dialog box (page 8-5) and the
Advanced: Receive Fax dialog
box (page 8-9).
The sending fax machine may
The sending fax machine
not be functioning properly.
usually determines the fax’s
quality. Call the sender and
have them make sure the top
cover and scanning glass on
their fax machine are clean.