GTCO DrawingBoard VI - Users Guide - Manual (Page 36)

DrawingBoard VI 36
Troubleshooting Chart
The following tablet lists common DrawingBoard VI problems, their causes and their
solutions.
Problem Cause Solution
Frozen screen pointer
Transducer is in Sleep Mode.
Menu Strip is in
Configuration Mode.
Tablet plugged into the
wrong serial port on the
computer.
Tablet not powered
correctly.
Batteries low in transducer.
Software application setup
incorrectly.
Another device is connected
to a COM port that shares
the same IRQ as the tablet
COM port (i.e., your tablet is
connected to COM1 IRQ4
and your modem is
connected to COM3 IRQ4).
Press any button on the
transducer.
If the configuration light is
on, click on the Config/Exit
key on the Menu Strip.
Is the serial port being used
correctly identified in your
software application?
Check that the power cable
is installed correctly.
Replace the batteries in the
transducer.
Check that the tablet is
identified in your software
application.
Move one of the devices to
another COM port. Contact
your system manufacturer
for assistance in relocating
the device.