RED 3-AXIS LENS CONTROL SYSTEM - Manual (Page 49)

RED 3-AXIS SYSTEM OPERATION GUIDE
COPYRIGHT © 2014 RED.COM, INC 955-0044, REV-D | 49
TROUBLESHOOT THE W.M.D.
W.M.D. DOES NOT RECOGNIZE MOTOR
SYMPTOM
The W.M.D. does not recognize a motor.
POTENTIAL RESOLUTIONS

Ensure that the W.M.D. is connected to the motor.
 Ensure that the problem is not related to a faulty or damaged cable. Try connecting the W.M.D. and motor
with another cable.
 Ensure that you are using a supported motor (for a list of supported motors, go to “3-Axis System Compat-
ibility” on page 54 .
TROUBLESHOOT LENS CONTROL MOTORS
LENS CONTROL MOTOR GEAR SLIPS DURING OPERATION
SYMPTOM
A Lens Control Motor gear slips on the lens gear during operation.
EXPLANATION
Gear slips may occur due to support rod flexing when using carbon fiber support rods with lenses that are stiff
and require high torque levels. RED recommends using the BLACK ROD, STEEL ROD, or other stiff support
rods.
POTENTIAL RESOLUTIONS

Ensure that the gear is properly installed.

Ensure that the proper gear pitch is correct for the installed lens.

Ensure that support rods are firmly and properly installed.

Ensure that the Lens Control Motor and Lens Control Motor Mounting Bracket is properly installed and
tightened on the support rod.

The motor’s torque setting may be set too high. For more information, go to “Adjust Torque” on page 24 .
LENS CONTROL MOTOR ERROR CODE
SYMPTOM
A Lens Control Motor is not functioning correctly or an error code is displayed.
POTENTIAL RESOLUTIONS

Navigate to Select > Status in the W.M.D. main menu and see if there is an error code.

Power cycle the W.M.D. to clear the error.
NOTE: For more information and resolutions regarding errors, go to
“View Motor Status” on page 26 .