Dish Network Solo 381 - Manual (Page 104)

Appendix
99
Residential Customer Agreement
5 Returned equipment must be packaged properly, using either the original shipping materials or the packaging in
which the replacement equipment is shipped. Include a copy of the Bill of Sale. Any items returned without a copy of
the Proof of Purchase will be considered out of warranty. Follow the instructions given to you by the Customer Ser-
vice Representative.
6 Write the RA number in large, clearly visible characters on the outside of the shipping box that you use to return the
equipment. To avoid confusion and misunderstandings, shipments without an RA number clearly visible on the out-
side of the box will be returned to you at your expense.
Advance Exchange Program
The Advance Exchange Program allows you to have replacement equipment shipped immediately to you (depending upon
where you live, it could take three to five business days). Along with replacement equipment, you will receive a prepaid
shipping label and instructions on how to return the defective equipment. The shipping charge, for receiving replacement
equipment and returning the defective equipment, is a one-time fee based on EchoStar's competitive bulk shipping rates
(additional charges may apply outside of the continental US). This fee will be charged to your billing account or your valid
credit card. If you do not ship the defective equipment to EchoStar within ten days after receiving the replacement, your
billing account or credit card will be charged the market price of the replacement. If you return the defective equipment after
ten days, you will receive a full refund less an administrative fee.
If your equipment is out of warranty and can be repaired your billing account or credit card will be charged the standard
repair fee for the replacement. If damage to the defective equipment is found, which EchoStar in its sole discretion
determines has voided the warranty, or makes the equipment unrepairable, billing account or credit card will be charged
the market price of the replacement.
Post Receipt Exchange Program
You may choose to ship the equipment to us at your cost. To provide faster service, upon receipt of your equipment you will
be shipped a replacement. Your original equipment will not be available for return.
The equipment you return will be checked to verify whether it is covered under this warranty. If the defective equipment is
covered under this warranty, it will be replaced and shipped back to you at no additional cost (additional charges may apply
outside of the continental US).
If your equipment is out of warranty and can be repaired your billing account or credit card will be charged the standard
repair fee for the replacement. If damage to the defective equipment is found, which EchoStar in its sole discretion
determines has voided the warranty, or makes the equipment unrepairable, your billing account or credit card will be
charged the market price of the replacement.
Accessory Warranty
An accessory is any DISH Network branded equipment, displaying the DISH Network logo, excluding the receiver, cables
and hookups, and non-mechanical components. A one-year warranty becomes effective upon the activation of the DISH
system or date of purchase, if bought separately. A proof of purchase is required to verify the purchase date. If an
accessory has an expired warranty, no exchange will be issued. You may purchase replacement accessories from DISH
Network or your local retailer.
R ESIDENTIAL C USTOMER A GREEMENT
Thank you for choosing DISH Network as your television service provider. DISH Network is happy to answer any questions
you may have and to provide you with technical and other customer support. You may contact us 24 hours a day, any day
of the year, by any of the following means:
Phone: 1 (800) 333-DISH (3474)
Email: [email protected]
Mail: DISH NETWORK CUSTOMER SERVICE CENTER
P.O. BOX 9033
LITTLETON, CO 80160
Website:www.dishnetwork.com
To view this Residential Customer Agreement (the "Agreement") in Spanish, please visit our website at
www.dishnetwork.com or call us at 1 (800) 333-DISH and we will send you a copy. Para ver este Acuerdo en español por
favor visite www.dishnetwork.com o llame al 1(800)333-DISH y le enviaremos una copia. "DISH Network" is a trademark
of EchoStar Satellite L.L.C. For purposes of this Agreement and any customer agreement(s) applicable to the
promotion(s) pursuant to which you are receiving Services and/or Equipment, "DISH Network", "we" or "us" shall mean
EchoStar Satellite L.L.C. or, where applicable under the particular circumstances, third party billing agents, and "you" or
"your" refer to you, the DISH Network subscriber.
381.book Page 99 Thursday, June 29, 2006 11:00 AM