Dish Network Solo 381 - Manual (Page 107)

Appendix
102
Residential Customer Agreement
3. CANCELLATION OF SERVICE
A. Your Services will continue until cancelled or disconnected as provided herein. Unless previously disconnected, your
subscription will be automatically renewed unless and until you contact us to cancel it as provided in the next paragraph.
B. You have the right to cancel your Services for any reason and at any time by notifying us via telephone, via e-mail or in
writing, at the phone number, e-mail address or mailing address set forth in the first paragraph of this Agreement. Please
be aware that certain promotions have an optional or mandatory term agreement period and if you cancel your Services
prior to the expiration of that optional or mandatory term agreement period, certain early termination or cancellation fees
may apply.
C. In addition to all other rights that DISH Network may have to disconnect your Services, DISH Network has the right to
disconnect your Services at any time without providing notice to you if: (i) you fail to pay any bill in full when it is due; (ii) we
receive confirmation that you have received Services, or any part of the Services, without paying for them; (iii) you
otherwise violate the terms and conditions of this Agreement or any customer agreement(s) applicable to the promotion(s)
pursuant to which you are receiving Services and/or Equipment; (iv) you transfer, encumber or relocate any leased
Equipment (unless you relocate such equipment as part of a residential move into an area within which you can
permissibly continue to receive such Services); (v) you assign or attempt to assign any of your rights, duties or obligations
under the terms and conditions of this Agreement or any customer agreement(s) applicable to the promotion(s) pursuant to
which you are receiving Services and/or Equipment; (vi) you are receiving Services through a third-party billing agent and
become ineligible to receive applicable services provided by such third-party billing agent; or (vii) any act of bankruptcy on
your part or the commencement of bankruptcy proceedings against you.
D. If your Services are canceled or disconnected for any reason, you are still responsible for the payment of all outstanding
balances accrued, including without limitation any applicable Fees.
E. You understand that, except in certain limited circumstances, charges for Services, once charged to your account, are
nonrefundable and no refunds or credits will be provided in connection with the cancellation of subscriptions to Services. If
you received a discounted price in exchange for your agreement to pay for your Services on a multi-month basis, and you
cancel your Services prior to the expiration of your multi-month subscription, you understand and agree that you are not
entitled to any refund or credit for the unused portions of your multi-month subscription.
4. EQUIPMENT
A. In order to receive Services it will be necessary for you to purchase or lease certain reception equipment consisting
primarily of a DISH Network compatible satellite receiver(s), satellite antenna(s), low noise block converter(s) with
integrated feed(s) and remote control(s) (collectively, "Equipment"). Receiver(s) provided to you may also be equipped with
a conditional access card ("Smart Card") inserted into a slot in such receiver. Not all receivers with a Smart Card slot
require Smart Cards for proper authorization. Smart Cards remain the property of DISH Network at all times and any
tampering or other unauthorized modification to any Smart Card is strictly prohibited and may result in, and subject you to,
legal action. You agree to return Smart Cards to us upon our request.
B. Smart Cards are non-transferable. Your Smart Card will only work in the DISH Network receiver to which it was
assigned by DISH Network. If you report to our Customer Service Center that your Smart Card was lost, damaged,
defective or stolen, then we will replace it, as long as there is no evidence of unauthorized tampering or modification. A
replacement fee will apply ("Smart Card Replacement Fee"). In addition, in order to minimize downtime for your
Equipment, DISH Network will, upon your request, deliver a replacement Smart Card to you via overnight delivery in which
event our overnight delivery fee ("Overnight Delivery Fee") will apply.
C. DISH Network reserves the rights to alter software, features and/or functionality in your DISH Network receivers, provide
data and content to Personal Video Recorder/Digital Video Recorder ("PVR/DVR") products, store data and content on the
hard drives of PVR/DVR products, and send electronic counter-measures to your DISH Network receivers, through
periodic downloads. DISH Network will use commercially reasonable efforts to schedule these downloads to minimize
interference with or interruption to your Services, but shall have no liability to you for any interruptions in Services arising
out of or related to such downloads.
D. DISH Network's PVR/DVR Products allow you to record programming in digital format. Total recording time varies
depending on your receiver and the nature of the programs being recorded. DISH Network does not guarantee access to
or recording of any particular programming. Most programming is the copyrighted material of the third party that supplies it,
is protected by copyright and other applicable laws, and may not be reproduced, published, broadcast, rewritten, or
redistributed without the written permission of the third party that supplied it except as permitted by the "fair use" provisions
of the U.S. copyright laws. DISH Network may, in its sole discretion, add, change or remove features of its PVR/DVR
Products and, upon notice to you, introduce or change fees for the use of PVR/DVR Product features. DISH Network will
notify you of any change that is within its reasonable control. Unless otherwise specified in the terms and conditions of the
customer agreement(s) applicable to the promotion(s) pursuant to which you are receiving Services and/or Equipment, we
will charge you a monthly DISH Network DVR service fee ("DISH Network DVR Service Fee") for each PVR/DVR receiver
activated on your account.
E. DISH Network receivers contain components and software that are proprietary to DISH Network. You agree that you will
not try to reverse-engineer, decompile or disassemble any software or hardware contained within any receiver or Smart
Card. Such actions are strictly prohibited and may result in the termination of this Agreement, disconnection of your
Services and/or legal action.
F. To optimize the operation of your Equipment, you must continuously connect each DISH Network receiver on your
account to your same land-based telephone line. Failure to connect each receiver to your same land-based telephone line
may result in interruption or disconnection of Services.
381.book Page 102 Thursday, June 29, 2006 11:00 AM