Dish Network Solo 381 - Manual (Page 97)

Reference
92
Troubleshooting Tables
Buying a Pay-Per-View Program
Your computer or FAX
machine was receiving a FAX
or modem transmission, but an
error occurred.
• The receiver may have tried to
call the Customer Service
Center to send Pay-Per-View
purchase information during
the FAX or modem call. When
the receiver found that the
telephone was busy, it
automatically disconnected.
This generated “clicks” that
caused an error in the FAX or
modem transmission.
• Have the sender resend the FAX or modem
transmission.
What Is Happening Possible Reason What to Do
Someone orders a Pay-Per-
View program without your
permission.
• You may have been away
from the receiver, and
someone else used it.
• Lock the purchase of Pay-Per-View programs.
Remember that you are responsible for all Pay-
Per-View purchases, whether or not you
authorize such purchases. If you lock Pay-Per-
View purchases, then anyone who wants to order
a Pay-Per-View program must enter the
password.
You find that you are not able
to order a Pay-Per-View
program.
• The receiver may not be
connected to an active
telephone line.
• You must connect the receiver to an active
telephone connection at all times. If you install
two or more receivers, you must connect each
receiver to an active telephone connection at all
times.
You find that you are not able
to cancel a Pay-Per-View
program.
• You ordered a Pay-Per-View
program, and then decided
not to watch it.
• You cannot cancel an order for a Pay-Per-View
program, whether it was just ordered or ordered
earlier.
Your setup includes more than
one receiver. You order a Pay-
Per-View program, but it does
not appear via all of the
receivers.
• You ordered a Pay-Per-View
program, and want it to be
available via all the receivers
in your setup.
• If you want to watch a Pay-Per-View program on
TVs connected to up to six receivers, you must
order the program for each receiver but you only
pay for the program once.
Telephone for Voice/Data/FAX
What Is Happening Possible Reason What to Do
381.book Page 92 Thursday, June 29, 2006 11:00 AM