Dish Network Solo 381 - Manual (Page 91)

Reference
86
Troubleshooting Tables
Remote Control
What Is Happening Possible Reason What to Do
You cannot find the remote control. • N/A • Use the receiver front panel Control
Buttons to control the receiver until
you find the remote. If the remote
control is permanently lost or too
damaged to use, call the Customer
Service Center to order a
replacement.
When you press a button on the
remote control, the receiver does not
do what you expect.
• The remote control may be missing
batteries, the batteries may be
incorrectly placed in the remote, or
the batteries may be weak or dead.
• If the batteries are missing or dead,
insert fresh AAA-size batteries.
If the remote has fresh batteries,
check whether they are placed
according to the label diagram. If not,
remove them and place correctly.
When you press the remote control
Power button to turn the receiver ON,
the receiver front panel Power light
does not light up.
• Other lights are too bright. • Try other remote control buttons to
see if the receiver is responding.
• Remote control is not operating
properly or the batteries are weak or
dead.
• Replace the remote batteries with
fresh ones.
• The receiver power cord is not
plugged into a power outlet, or there
may be a problem with the power.
• Check that the receiver power cord is
not damaged, and that the plug is
inserted correctly into the outlet.
• The remote control may not be set to
the address used by the satellite
receiver.
• Make sure the remote control is set to
the same address used by the
satellite receiver. See page page 46
for information on changing the
remote control address.
Menus
What Is Happening Possible Reason What to Do
You were using a menu, and it
suddenly closed.
• The receiver has a time-out
feature that closes any menu
after several minutes of no
activity. This will discard any
changes you have made, but
otherwise does no harm to the
receiver.
• Start over again.
381.book Page 86 Thursday, June 29, 2006 11:00 AM