Dish Network Solo 381 - Manual (Page 94)

Reference
89
Troubleshooting Tables
• There may be interference
from other nearby electrical
devices (such as radio towers,
cellular telephones,
computers, microwave ovens,
radios, stereos, or TVs).
• Check other nearby electrical devices as
possible sources of interference.
• Check that all required coaxial cables are in
place.
• Check for moisture or water leaking into all
connections. Dry them out if needed, then
seal them with coaxial cable sealant.
• Check the dish-to-receiver cable run length;
if it is over 100 feet, call your dealer or
installer.
• Make sure the system is properly grounded.
A “black box” fills almost all of the
TV screen.
• You may have turned on the
Closed Captioned feature on
the TV, and put that feature
into Text mode.
• Using the TV remote control and/or menus
displayed by the TV (not the receiver remote
control or the menus displayed by the
receiver), turn off the closed captioned
feature.
The TV screen is all blue. • You may have connected the
receiver to an input on the TV
that is incorrect for the signal
output from the receiver.
• Check your TV owner’s manual for the
correct TV input to use for the signal output
from the receiver.
Caller ID
What Is Happening Possible Reason What to Do
Caller ID is not working. • You do not have Caller ID
service from your local phone
company.
• Verify that Caller ID is a service provided by your
local phone company.
• Your phone line is not
connected to the phone jack
on the back of the receiver.
• Verify that you have connected the phone line to
the phone jack on the back of the receiver.
• You do not have the Caller ID
option enabled.
• Verify that you have enabled the Caller ID option
on the Caller ID screen.
Locks
What Is Happening Possible Reason What to Do
You set a lock (for example, a lock on
programs by ratings), but the lock
does not take effect.
• You may not have locked the
receiver.
• You must lock the receiver to apply any
lock that you have set.
You forgot the password, so that you
are unable to unlock the receiver.
• You may not have written
down the password, to keep it
in a safe place.
• Call the Customer Service Center at 1-800-
333-DISH (3474. You must provide the
following information: (1) your name; (2)
your address; (3) your telephone
number;(4) and the receiver serial
identification number.
Watching A Program
What Is Happening Possible Reason What to Do
381.book Page 89 Thursday, June 29, 2006 11:00 AM