Entone FusionTV - Manual (Page 40)

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Support Requests
If you are experiencing a specific technical problem that you believe is
reproducible, you may want to contact MediaMall for help. In order to submit
a support request, make sure you first have recently reproduced the issue, and
then press the “ Support... ” button. You will be requested to enter your contact
information, as well as a detailed description of the exact nature of the issue
you have experienced. Submitting a support request will send diagnostic logs
generated by PlayOn to our support team. It is critical that you indicate the time
that the error occurred (according to the system clock on your PC). This helps us
to pinpoint your specific issue in the diagnostic logs.
For additional information about the PlayOn software, visit us at www.playon.tv.
Registering
PlayOn comes with a built-in trial period, where all functionality is enabled.
Once the trial period has expired, however, it will no longer be possible to view
online videos. To purchase a license for PlayOn, visit www.playon.tv/purchase,
and follow the link to PayPal’s site. After making your secure payment, you
should receive an email with a license number that can be entered in PlayOn
Settings on the Registration tab.
If you have trouble registering your license key, then make sure you have the
latest PlayOn release installed. Also, make sure the license key and user name
are entered correctly. The license information is case sensitive and must appear
exactly as it does in your license email. You do not need to click “ Apply ” or
“ OK ” to validate your license. You will know it has correctly registered when the
status changes to “ Registered ”.
Minimum PC Requirements
 Microsoft Windows XP (Service Pack 2 or later), Windows Vista, Windows 7,
or Windows Server 2003/Windows Home Server (Service Pack 1 or later).
64-bit versions of Windows are also supported.
 Windows Internet Explorer 7 or later.
 Windows Media Player 9 or later.
 Installation includes the Microsoft .NET Framework 2.0 (Service Pack 1) if
needed.
 Pentium 4 3.2+ GHz, Pentium M 2.0+ GHz, or any multi-core x86 processor.
 512 MB RAM (1 GB recommended)
 100 MB of available disk space for installation, plus recommended 4-5 GB
extra space on the same drive where Windows is installed (or on a separate
drive if you re-map it).
 Internet broadband connection of at least 1.5 Mbps, and home network
with wired, powerline, or 802.11n connections (for wireless home networks
with 802.11g, either the PC or device should be on a wired connection).
 Both the PlayOn PC and device should be connected directly to the same
router (putting them on the same " subnet "). Advanced networking
setups using additional network interfaces such as virtual adapters (VPNs)
or Internet Connection Sharing (ICS) may work, but are not officially
supported.
 Third-party security software must be configured to allow full local and
online network access to Program Files\MediaMall\MediaMallServer.exe &
SettingsManager.exe.