Telephone, Product support, Product serial number – Thinklogical Touch Panel Manual User Manual
Page 22: Warranty
Revision B
JULY 2010
16
Telephone
Telephone Sales: Contact our expert, technically oriented sales staff via telephone in Milford, CT
at (203) 647-8700 or if in the continental US, you may use our toll-free number (800) 291-3211.
We are here Monday through Friday from 8:30am to 5:00pm, Eastern Time Zone. Ask for their
direct dial phone number when you call.
Telephone Product Support: Contact Product Support via telephone in Milford, Connecticut at
(203) 647-8700. The support lines are manned Monday through Friday, 8:30am to 5:00pm,
Eastern Time Zone.
International Sales: Please contact our US sales staff in Milford, CT at (203) 647-8700. We are
here Monday through Friday, 8:30am to 5:00pm, Eastern Time Zone (same as New York City). If
leaving a voice message, please provide a “best time to call back” so we may reach you at your
convenience.
Our switchboard attendant will direct your call during regular business hours. We have an
automated attendant answering our main telephone switchboard after regular business hours and
holidays. You can leave voice messages for individuals at any time. Our Sales Representatives
have direct numbers to speed up your next call to us.
Fax
Our company facsimile number is (203) 783-9949. Please indicate the nature of the fax on your
cover sheet and provide return contact information.
Product Support
Thinklogical
‟s
™
support personnel are available Monday through Friday from 8:30am to 5:00pm,
Eastern Time Zone. If your application might require assistance at some time outside of our
normal business hours, please contact us beforehand and we will do our best to make
arrangements to help you with your Thinklogical
™
products.
Product Serial Number
Thinklogical™ products have a unique serial number, imprinted on an adhesive label that is fixed
to the bottom of the chassis. The serial number includes a date-code. The format for the date-code
is 2 digits for the month, 2 digits for the day and 2 digits for the year, plus two or three digits for a
unique unit number. This serial number is also found on the original shipping carton.
Warranty
Thinklogical
™
warrants this product against defects in materials and workmanship for a period of
one year from the date of delivery. Thinklogical
™
and its suppliers disclaim any and all other
warranties.
Note:
Thinklogical
™
Inc. products carry a one year warranty, with longer term
available at time of purchase on most products. Please refer to your product invoice
for your products Warranty Terms & Conditions.