ACTi CMS 2 - Manual (Page 28)

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CMS 2.0 System Administrator’s Manual
28
Login Failure Troubleshooting
Once you confront with problems accessing CMS server, refer to the possible conditions below
and follow the instruction to solve your issues.
Condition 1: Why can’t I access CMS server via my browser?
After typing in the correct CMS server IP, if you cannot access CMS Login page, you may get
the below browser screens:
Cause: Server is not ready
Solution: It will take a little while for the server to get ready to run after the installation is
completed, please wait a few seconds and connect again.
Condition 2: Why can’t I install Active X controls after logging in?
ActiveX Control components are essential for CMS server to present user interface. The
message below will show if these controls were not installed.
Cause 1: Your Internet Explorer browser version does not support CMS.
Solution: Make sure you are using the 32-bit version of Internet Explorer.
Cause 2: Your browser restricts the installation of add-on components.