Panasonic Toughpad FZ-A2 - Manual (Page 33)

33
Appendix
For Australia
Personal / Notebook Computers - 36 Month Warranty from Date of Purchase
1. Subject to the conditions of this warranty Panasonic or its Authorised Service Centre will perform
necessary service on the product without charge for parts or labour, if in the opinion of Panasonic, the
product is found to be faulty within the warranty period.
2. This warranty only applies to Panasonic products purchased in Australia and sold by Panasonic
Australia or its Authorised Distributors or Dealers and only where the products are used and serviced
within Australia or it’s territories. Warranty cover only applies to service carried out by a Panasonic
Authorised Service Centre and only if valid proof of purchase is presented when warranty service is
requested.
3. This warranty only applies if the product has been installed and used in accordance with the
manufacturer’s recommendations (as noted in the operating instructions) under normal use and
reasonable care (in the opinion of Panasonic). The warranty covers normal use only.
4. Toughbook/Toughpad accessories as packed in the original box such as (stylus, pens, AC charger,
combo drive, etc) are covered in warranty for 12 months from the date of purchase.
5. Batteries as packed in the original box are covered in warranty for 6 months from the date of purchase.
A battery is considered good if it maintains 50% of its charge capacity during the warranty period.
6. Additional Accessories sold separate to the main Toughbook/Toughpad box are covered in warranty for
12 months.
7. Consumables sold separate to the main Toughbook/Toughpad box are covered in warranty for 6
months.
8. This warranty does not cover any of the following:
• No Fault Found (NFF); any costs incurred where it is found that the Toughbook/Toughpad is
functioning normally (“No Fault Found”). Panasonic reserves the right to charge the logistics cost and
inspection fee for every NFF case directly to the customer.
• Negligence, abuse, misuse; Abuse or misuse in respect of the Toughbook/Toughpad including
but not limited to: damage, malfunction or failure resulting from use of incorrect voltages, incorrect
installation, accident, misuse, neglect, buildup of dirt or dust, abuse, maladjustment of customer
controls, mains supply problems, thunderstorm activity, infestation by insects or vermin, tampering or
repair by unauthorised persons (including unauthorised alterations), exposure to abnormally corrosive
conditions or any foreign object or matter having entered the product.
• Tolerance on LCD defect; The Warranty excludes 3 or less faulty pixels on screen.
• Wear and Tear; The cost of remedying or making good solely due to:
○
Wear and Tear, gradual deterioration or oxidisation, gradually developing defects, cracks, flaws or
fractures;
○
Scratching or chipping of any surfaces.
• Data:
○
Loss of or damage to Internal Data. It is the customer’s responsibility to backup all data from the
hard disk drive before sending equipment for repair. If a problem is related to the HDD or SSD, or
the HDD or SSD has to be replaced, Panasonic will only reload the factory pre-installed software for
the product onto the replacement drive.
○
Loss of or damage to External Data carrying material and the value to you of data stored on your
Toughbook or Toughpad device. External data carrying materials and any computer program or
data information recorded thereon unless stated above.
○
Software and Settings; the costs of rectifying programming errors or design defects in software. The
maladjustment of consumer controls such as function settings.
9. This warranty does not cover the following items unless the fault or defect existed at the time of
purchase: Software.
10. To claim warranty service, when required, you should: Check the Panasonic web site for latest warranty
contact. Prepare purchase receipt as proof of purchase date and system serial number which will be
required by the Authorised Service Centre.
11. The Warranty includes the repair or exchange of faulty parts within the product with items that are
functionally equivalent to that as originally supplied or better – including new or refurbished parts or
units – solely at Panasonic’s discretion.
12. Panasonic will arrange free pick up and return for approved warranty repairs within 50km of capital city
locations. Please ensure your unit is properly packed for return to the service location.