Retrotec FanTestic (ATTMA) - Manual (Page 55)

rev-2014-10-27
Page 55 of 58
©Retrotec Inc. 2011-2014
Unable to find gauges with DM32 connected to
USB port of laptop 
Try plugging the DM32 into an active
powered USB hub (with hub plugged into
mains power). Some new laptops do not
provide enough power on the USB port.

Use the Ethernet port on the DM32 for
automatic control instead of the USB
Problem Solution
Cannot generate reports in FanTestic

Make sure you are using the most recent
version of Microsoft Word (2007 or
greater)

If you are using an earlier version (2003 or
earlier), please download a free
compatibility pack
here that will allow you
to open/edit/save Word 2007 documents.

If this does not fix the problem, contact
us.
Cannot find gauges with DM-2 connected –
DM-2-to-computer connection is not functional 
You must download the DM2 USB driver
from Retrotec’s website in order to get
the computer to recognize the DM2
gauge. You can access this driver
here .

Make sure to first right click
“DM2deviceinstaller” exe and select Run
as administrator to install it, instead of
double-clicking the file.

If the driver is downloaded and
functional, unplug the DM-2 from the
computer, power it off, turn it back on
after 10 seconds, and re-plug it back in.
Try the button once
more.

If this does not fix the problem, contact
us.
Find Gauges with DM-2 gauges results in a
message containing the phrase “Error 5: Access
Denied”

You must run FanTestic as Administrator

See the document: Solve DM-2 Access
Denied Errors
If after doing an update or install, you get the
following notification: 
Click ok on the error