Retrotec FanTestic (ATTMA) - Manual (Page 57)

rev-2014-10-27
Page 57 of 58
©Retrotec Inc. 2011-2014
uninstall FanTestic from your computer and proceed to install the new version as described in section
1.3.
13 Contact Tech Support
If you are still having problems even after updating to the latest software version and updating your
Windows with all patches, follow these steps:
For Technical Support or to send suggestions, create an email to [email protected]
If you have encountered a bug which makes FanTestic crash, create an email to: [email protected]
In your email, describe the problem and when it occurs, and attach the following:

The standard are you using ( click “Settings”  “Change Standard” to check)

Log file from [My Documents]\Retrotec\Logs

Test file you are using, file extension .exml

Settings.xml file [My Documents]\Retrotec\AppData

A screenshot of the software running or having the error

the version of Microsoft Office you are using

The version of Microsoft Windows you are using
13.1 The log file
Each test has an associated log file that is saved on your C: drive, in the Retrotec folder. These logs will
help Retrotec to determine where the problem occurred. You can access the log files in your local drive,
in [My Documents]\Retrotec\Logs.
A new log file is created for each day, named Log_yyyy-MM-dd.txt. If you leave FanTestic running over
the course of multiple days, the log file will have the date of the day when FanTestic was initially started.
The correct log file to send will be named with the date you began the test (even if changes were made
over several days).