PLANET VIP-256PT - Manual (Page 62)

802.3af PoE SIP IP Phone
VIP-256PT
62
Appendix A Frequently Asked Questions List
Q1: No Operation after Power On?
A1: Check if the power adapter is properly connected.
If applicable, check if the PoE (Power over Ethernet) switch behind the IP phone is set correctly.
Q2: No Dial Tone?
A2: Check if the handset cord is properly connected.
Q3: Can not Make a Call?
A3: Check the status of your SIP registration status or contact your administrator, supplier, or ITSP for
more information or assistance.
Q4: Can not Receive Any Phone Call?
A4 : Check the status of your SIP registration status, or contact your administrator, supplier, or ITSP for
more information or assistance
Q5: No Voice during an Active Call?
A5: Check if the servers support the current audio codec type, or contact your administrator, supplier,
or ITSP for more information or assistance.
Q6: Can not conne Website? ct to the configuration
A6: Check if the Eth onnected. ernet cable is properly c
Check if the URL is L is: http:// the Internet port IP address right wrote, the format of UR
Check if your firewall/NAT settings are correct.
Check if the version r contact your of IE is IE8, or use other browser such as Firefox or Mozilla, o
administrator, supplier, or ITSP for more information or assistance.
Q7: Forget the Password?
A7: Default password of website and menu is null.
If user changed the pa ration website or the ssword and then forgot, you can not access to the configu
menu items which need password.
Solution:
Factory default: press Menu button and choose 16Factory Default, then a notice will appear, choose
OK by using the corresponding softkey button.
If you choose factor l return the phone to the original factory settings and will erase ALL y default, you wil
current settings, including the directory and call logs.