PLANET WDAP-C7400 - Manual (Page 64)

User Manual of WDAP-C7400
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Appendix B: Troubleshooting
If you found the AP is working improperly or stop responding to you, please read this troubleshooting first before
contacting the dealer for help,. Some problems can be solved by yourself within a very short time.
Scenario Solution
The AP is not responding to
me when I want to access it
by web browser.
a. Please check the connection of the power cord and the
Ethernet cable of this AP. All cords and cables should be
correctly and firmly inserted to the AP.
b. If all LEDs on this AP are off, please check the status of
power adapter, and make sure it is correctly powered.
c. You must use the same IP address section which AP
uses.
d. Are you using MAC or IP address filter? Try to connect
the AP by another computer and see if it works; if not,
please reset the AP to the factory default settings
(pressing ‘reset’ button for over 10 seconds).
e. Set your computer to obtain an IP address automatically
(DHCP), and see if your computer can get an IP
address.
f. If you did a firmware upgrade and this happens, contact
your dealer of purchase for help.
g. If all the solutions above don’t work, contact the dealer
for help.
I can’t get connected to the
Internet.
a. Go to ‘Status’ -> ‘Internet Connection’ menu, and check
Internet connection status.
b. Please be patient, sometimes Internet is just that slow.
c. If you connect a computer to Internet directly before, try
to do that again, and check if you can get connected to
Internet with your computer directly attached to the
device provided by your Internet service provider.
d. Check PPPoE / L2TP / PPTP user ID and password
again.
e. Call your Internet service provide and check if there’s
something wrong with their service.
f. If you just can’t connect to one or more website, but you
can still use other internet services, please check
URL/Keyword filter.
g. Try to reset the AP and try again later.
h. Reset the device provided by your Internet service
provider too.
i. Try to use IP address instead of host name. If you can