PLANET WNAP-7200 - Manual (Page 70)

If Technical Support assistance is required, please prepare the following information
ready before you contact us:
Š
A list of the product hardware (including revision levels), and a brief description of the
network structure.
Š Details of recent configuration changes, if applicable.
If it appears that more in-depth support is required, have the following information on
hand before seeking assistance:
Š
What you were doing when the error occurred.
Š What error messages you saw.
Š Whether the problem can be reproduced.
Š The serial number of the product.
Š The firmware version and the debug information.
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