BenQ GV30 300-Lumen HD DLP LED SmPico Projector - Manual (Page 62)

62
Troubleshooting
If your problems remain after checking this manual, please contact your place of purchase or visit the local website from Support.BenQ.com for more
support and local customer service.
Problem Cause Remedy
The projector does not turn on.
There is no power from the power cable.
Plug the power cable into the AC inlet on the rear of
the projector, and plug the power cable into to the
power outlet. If the power outlet has a switch, make
sure that it is switched on.
The battery is running out and in low
voltage.
Plug in power adapter to charge the projector until the
LED indicator turns solid green; then press and hold
the power button on the projector for 3 seconds to
turn it on.
The projector cannot project the screen on
mobile phones or laptops via USB-C cables.
The mobile phones or laptops do not have
DisplayPort functionality.
Make sure the USB-C port on the device has
DisplayPort functionality (with a DisplayPort IC
inside), supports DisplayPort version 1.1 (or above)
and timings as listed in
Timing chart on page 68 .
The USB-C cable is not compatible.
Use a USB-C 3.1 Gen 2 cable to ensure sufficient
bandwidth for media data transmission.
The projector cannot connect with
Bluetooth speakers or headphones.
The Bluetooth function is not enabled. Make sure the Bluetooth function on both the
Bluetooth device and the projector are enabled. See
Pairing/Connecting to a Bluetooth speaker or
headphones on page 52
for more details.
The Bluetooth device and the projector are
not within an 8 meter range of each other.