Fujitsu Ricoh Fujitsu N7100E Network Image Scanner - Manual (Page 379)

7.3 Other Troubleshooting
379
7.3 Other Troubleshooting
This section describes problems that may occur during scanning and gives information on
how to deal with them. Before requesting repair, check the following list of common
problems.
If the problem still cannot be solved after consulting the troubleshooting suggestions,
check the points in
"7.4 Points to Check before Contacting Your Distributor/Dealer" (page
388) and then contact the distributor/dealer where you purchased this product.
The possible problems are as follows:
Problem List
■ Scanner cannot be turned on
 " Scanner cannot be turned on." (page 380)
■ Scanner does not start up
 " The "The last attempt to restart ..." message is shown on the window and the scanner
does not start up." (page 380)
 " Scanner does not resume from standby mode." (page 380)
 " A "Scanner initialization has failed." message appears and the scanner does not start
up." (page 381)
■ I want to reset the scanner to factory defaults
 " I want to reset the scanner settings to their defaults." (page 381)
 " I forgot the administrator login password." (page 381)
■ Data cannot be scanned properly
 " Scanning does not start." (page 381)
 " Even after pressing the Scan button, scanning does not start." (page 382)
 " Multifeed errors occur frequently." (page 382)
 " Document is not fed into the scanner (pick error occurs frequently or document feed
stops halfway)." (page 383)
 " When scanning with a Carrier Sheet, the [Paper jam has occurred. Remove the
documents from the ADF and try again.] message appears and an error occurs." (page
384)
■ Scanned data is inappropriate
 " Scanned data is elongated." (page 384)
 " Shadow on the leading edge of the scanned data." (page 384)
 " Vertical line on the scanned data." (page 384)
 " Scanned data appears skewed or distorted." (page 385)
 " Quality of scanned data is poor." (page 385)
 " Scanned data is partially cut off." (page 385)
 " Scanned data is skewed." (page 385)
■ Cannot login
 " Cannot login with administrator password." (page 386)
 " The [Login] window is not displayed when connecting via the network." (page 386)
■ Operation does not work
 " Input field entry entered via the on-screen keyboard does not appear on the window."
(page 386)
 " Saving is not possible after pressing [Save] on the [File Download] dialog box." (page
387)