HP 3000CP - Manual (Page 11)

Table of Contents
ix
Troubleshooting 11-1
A Note About Troubleshooting 11-2
Where to Find Help in Solving Problems 11-3
Finding the Source of Your Problem 11-4
Solving Image-Quality Problems 11-5
How to Proceed with the Image Quality Print Diagnosis 11-5
If the Color is Not as Expected 11-6
Some General Information About the Image Quality Test 11-7
Identifying the Printhead Components 11-7
How to Use the Image Quality Print 11-8
Printing the Image Quality Print 11-8
Analyzing the Image Quality Test Results 11-10
Solving the Problems 11-11
No Printing Defects Found in the Image Quality Print 11-22
Color Consistency problems 11-23
Configuration 11-24
Media 11-24
Where to Find Additional Information 11-26
If There are Slightly Warped Lines 11-26
If There are Blurred Lines (Ink “Bleeds” from Lines) 11-26
If there is a horizontal line 2 inches (5.5 cms) from the start of your image. 11-26
There are Smears and/or Scratching on Your Printed Media. 11-27
Solving Media-Handling Problems 11-28
The Front Panel Keeps Indicating that Media Is Misaligned or Incorrectly
Positioned 11-28
Prints Do Not Feed Out Properly From the Printer 11-28
The Automatic Cutter does not Cut Immediately after a Print has Finished 11-28
The Automatic Cutter does not Work 11-29
The Cutter is Jammed 11-30
A Sheet is Ejected when You Switch On the Printer 11-30
Solving Ink System Problems 11-31
Missing Ink System 11-31
Ink System Error 11-31
Summary of Ink System Defect Messages 11-32
If the Replace Ink System Key does not Work 11-34
If Brand New Printheads have Problems 11-34
If there is a Failure after Refilling Printheads 11-34
Printhead Alignment Errors 11-35