Juniper Networks ERX Hardware 8 - Manual (Page 169)

Appendix D
Contacting Customer Support and
Returning Hardware
See the Juniper Networks Web site for complete customer service information:
http://www.juniper.net/support/guidelines.html
This appendix contains the following sections:
Contacting Customer Support on page 151
Return Procedure on page 151
Locating Component Serial Numbers on page 152
Information You Might Need to Supply to JTAC on page 153
Tools and Parts Required on page 154
Returning Products for Repair or Replacement on page 154
Contacting Customer Support
For your convenience, we provide multiple options for requesting and receiving
technical support from the Juniper Networks Technical Assistance Center (JTAC):
By the Web using Juniper Networks, Inc. Case Manager:
https://www.juniper.net/cm/index.jsp
By telephone:
From the US, Canada, and Mexico at 1–888–314–JTAC
From all other locations at 408–745–9500
Return Procedure
When you need to return a component, follow this procedure:
Return Procedure 151